Cake boss can you order cake

If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at customerhelp carlosbakery. That said, we know how important it is for your package to be delivered on time and our Customer Support team will work with you to determine an appropriate solution. Mistakes happen, unfortunately any mistakes made during the ordering process by the customer resulting in a delay or non-delivery are not eligible for any refunds or reshipments.

Please be sure to review the entered shipping address before submitting your order. We are not able to make Product edits on orders, and our fulfillment center is not equipped to handle special requests. Everything ships as it was ordered. If you would like to modify your Gift Message or Shipping Information, we ask that you please provide modifications at least three business days prior to your delivery date.

We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better! If you reach out with less than three business days until your delivery date, we unfortunately are much less likely to be able to make any changes. We appreciate your understanding! To avoid a situation like this, please be sure to double check all our order information prior to finalizing your order.

If you would like to reach out to us to update your order, please email customerhelp carlosbakery. Can you guarantee that my order will arrive on the day I selected? We totally understand your concern and appreciate you trusting us with your special celebration.

Send Message. If the cake you'd like purchase is similar to one of our cakes in our cake gallery you do not need to book a consultation. Please call us for more information at prompt 1 during our business hours, Mon-Fri , or use our online form here. If the cake you'd like to purchase requires special customization, please book a consultation. Please keep in mind that cakes by consultation must be ordered at least 2 weeks in advance. The menu is listed online for each course. If you are unable to attend your class, you will be issued class credit that will only be applicable to Carlo's Bakery Classes.

You will receive an email confirmation when your account is credited within business days. Carlo's Bakery does not issue refunds. Your instructors will be happy to assist you with any questions. Yes, each class has minimum age requirements listed in the course description. The supervising adult must be willing to sign a disclosure accepting responsibility for minor for the duration of the visit.

This adult will be able to sign off up to a maximum of 3 minors. We do not; however, we do host private parties. Please email events carlosbakery. Carlo's Bakery reserves the right to cancel any classes that do not meet the required minimum guest count of 10 participants or more. Only if the class is canceled, will the registered participants have the option to attend another scheduled class or receive a full refund.

What is the cancellation policy if I pre-order but I cannot make it in to pickup? Orders are available for pick up any time after the scheduled pick up time. If you arrive early, you may have to wait for your order to be ready.

Please be aware that orders not picked up will have to be disposed at the end of the day as baked goods are highly perishable. Delivery service is reserved for special consultation orders only. You can make an inquiry about special custom deliveries by calling our consultation dept at If I pre-order and I arrive at the bakery but there is a long line outside, do I get priority access into store or do I have to wait on line?

Pre-ordering items allows for priority access to the bakery to retrieve the order. Upon arrival, please proceed directly to the register and show a copy of your order confirmation email to a team member. If I have family members with me, will they also receive priority access? In the event the bakery is crowded, we recommend only one person make the pick up.

What if I need to add items to my order when I arrive to pickup? Do I need to wait on line again? You will not need to wait on the line; please just inform the team member at the register and they will be happy to help you. The designated area will be indicated by a hanging sign above the register area. In the event you experience trouble processing your payment, please contact your card provider directly. Upon completion of your order, you will be redirected to the order confirmation page that confirms your order.

I have allergies. How will I know which items are safe to order? There are no returns, refunds, modifications, or cancellations. Once an order is placed it cannot be changed. However, if you must change your pick up time, please contact the store that you made the order to directly as soon as possible and we will try to accomodate you within reason. I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order? We're more than happy to talk you through your options and help you make the best selection for you.

Where can I find the nutritional information for the items listed? What should I present a team member with to verify my order when I come to pick up? Please arrive with a print out or electronic version of your confirmation email to allow for a smooth pick up.

Orders are not processed until online payment has been completed. Before you can use a promo, please check if it is still valid and not expired. What if I need to order something today?

But custom cakes may take at least hours to prepare, depending on the type of cake. If you need any cakes or items the day of, our stores are well-stocked with fresh baked goods and cakes for walk in orders.

Even if a product does not contain nuts, there is always the possibility of cross-contamination. By Alyson Rockhold. Most Popular. View this post on Instagram. Food Food Here's why your favorite Houston beer might look different now. The cake slices are distributed to restaurants across the country and made available for online orders through the website , third-party delivery carriers, and his app available for download from the Apple Store or Google Play.

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